Cancellation policies vary depending on the tour or activity you book. It’s important to review the applicable policy before confirming your reservation to avoid unexpected charges.

Where to Find Cancellation Policies

• On the experience page, under the Cancellation Policy section.
• For existing bookings, check the Cancellation Policy section on your ticket.

Types of Cancellation Policies

1. Free Cancellation

   • Full refund if canceled at least 24 hours before the experience's start time.*
   • No refunds for cancellations made less than 24 hours before the start time.*
   • Changes made less than 24 hours before the start time will not be accepted.

2. Non-Refundable

   • These experiences cannot be canceled or changed for any reason.
   • No refunds will be issued if canceled or amended.

3. Moderate

   • Full refund if canceled at least 4 full days before the start time.*
   • No refunds for cancellations made less than 3 full days before the start time.*
   • Changes made less than 3 full days before the start time will not be accepted.

4. Strict

   • Full refund if canceled at least 7 full days before the start time.*
   • 50% refund if canceled 3-6 full days before the start time.*
   • No refunds for cancellations made less than 2 full days before the start time.*
   • Changes made less than 3 full days before the start time will not be accepted.

5. Custom

   • Experiences with custom cancellation policies will have the details listed on the experience page under the Cancellation Policy section.

How to Cancel

• Follow the instructions provided in the Manage My Booking section to cancel your reservation.

Important Notes

• *For "Free Cancellation," the cancellation deadline is generally 11:59 PM, two days before the start date if no specific start time is listed. Time is calculated based on the time zone of the experience.

Understanding and adhering to the cancellation policy ensures a smoother experience and minimizes unexpected issues with your booking.